Across three conversations, Gifthealth leaders unpack how agentic AI is reshaping specialty pharmacy — not by replacing human judgment, but by knowing exactly when to step back and let it lead. This series follows the prescription journey from the inside out: how it's built, how it runs, and how it's felt. The connective tissue is Gifthealth's tech-plus-touch philosophy — automation that handles the repeatable so people can focus on the moments that require empathy, clinical judgment, and trust. Each installment pairs a Q&A with a podcast conversation, moving from the architecture of a single connected platform to the operational discipline that keeps it running, to the human outcomes that prove it's working.
How Agentic AI Is Reshaping the Prescription Journey
Every specialty pharmacy vendor claims to be AI powered, but Gifthealth Co-Founder and Chief Product Officer John Romano explains why that claim rarely holds up.
