Richard T. Minoff, Dorland Global Corporation
June 3rd 2008"We continue to see growing interest in performance-based compensation systems. The bottom line is that clients are seeking a shared risk/reward to make sure agencies have "skin in the game", or to put it another way?are guaranteed to focus on the engagement given the stakes. As an agency, we have been quite happy to participate in these arrangements provided the "game rules" are fair and equitable, and ensure an appropriate level of mutual control.
Robert Finkel, Kane & Finkel Healthcare Communications
June 2nd 2008When you hang out a shingle as a full-service healthcare communications company, you must be prepared to offer fully integrated marketing and communications products and services. That translates into some fairly block-and-tackle kinds of offerings, including an ability to provide online and traditional off-line promotional solutions that work synergistically to meet an objective. Also, the agency must be compliance-ready, armed with an up-to-the-minute understanding of FDA promotional guidelines.
Nick Colucci, Publicis Healthcare Group
June 2nd 2008In our line of work, three things matter: patients, speed, and transparency. Ultimately, everything we do is about patient care. Whatever the medical condition, our work encompasses mobilizing health professionals for the good of society. Our level of responsibility to that patient care mission must never be compromised. At the same time, we live in a make-it-easy world, dominated by information overload, and our charge is to deliver the important health imperatives in a timely and accessible manner.
Ben Begasse Jr., Concentric Healthcare
June 2nd 2008The model the industry and the agencies have operated under is broken. I've had phone calls over the last three weeks from both biologic and traditional pharma clients. And all of them were looking for effectiveness in their marketing strategies. And in every case digital was a part of that thinking, whether it was digital to the patient, digital to the physician, or even digital to their sales reps. I believe healthcare's going to be almost 100 percent digital in five years.
Steve West, Cambridge BioMarketing
June 2nd 2008Marketing biologics is smaller, leaner, and more data-driven than traditional pharma. With the focus often on specialist physicians and on patient populations in the tens of thousands-or even thousands-direct and digital media are the primary outreach channels over advertising and print. In our experience with biologics, advertising is a low priority compared to the Web, medical meetings, and alternative media. Sometimes there's no advertising at all.
Jay Bigelow, MicroMass Communications
June 2nd 2008Relationship marketing can be a platform for doing lots of different things. It can be your platform for messaging to multiple constituents. So you can have a relationship with physicians, with the allied healthcare professionals in the office, with the consumers, even with managed care. And if you're smart, you can weave those together into a more cohesive plan. You can do integrated marketing communications via relationship marketing because it has so many abilities and different touch points. You can do online, off-line, call center, direct selling, whatever. So you can really have a more holistic view of your customer and your communication strategy. It's a springboard for the whole promise of Web 2.0 and the communities and advocates. Relationship marketing is perfectly suited to trying to build that kind of stuff-consumer-directed content.